Case Study · Procurement Transformation

Modernizing legacy systems and unlocking 80% automated workflow capacity.

An established global enterprise had a dedicated procurement team, but their daily operations were paralyzed by disconnected spreadsheets, tribal knowledge, and outdated software. We audited their tech ecosystem, integrated automation for routine intake and sourcing tasks, and trained their internal personnel, eliminating manual friction while significantly reducing overall operating costs.

Automated Workflow

80% Automated

Sourcing Efficiency Speed

45% Faster

Operating Costs

25% Reduction

Delivery Model

Assess, Design, Implement, Transition

Category

Indirect / Process Improvement

Client Snapshot

The organization, in confidence.

An overview of the client’s operational footprint and spend profile to showcase the magnitude of transformation.

Enterprise · ~$XX REVENUE

Industry

Professional Sports & Entertainment

Organization Size

XX Revenue
XX Employees

Addressable Spend

$50M

Procurement Team

No dedicated procurement function

Geographic Footprint

National, multi-market operation

Engagement Length

12 Months

Our Approach

Assess. Design. Implement. Transition.

01

Assess

Conduct a comprehensive source-to-pay gap assessment, benchmarking current-state processes against industry standards and prioritizing risk by severity.

02

Design

Rebuild the procurement policy foundation and redesign the end-to-end workflow, closing every identified critical- and high-severity gap.

03

Implement

Evaluate and select a purchase-order and spend-management platform, configure the request-to-pay workflow, and train stakeholders across procurement, legal, and finance.

04

Transition

Document a searchable administrator guide and standard operating procedures, then hand off day-to-day platform administration and governance to internal teams.

The Transformation

What changed, in practice.

Before Candor
  • Fragmented spend data with invoices untied to contracts, creating finance overhead and unclear stakeholder ownership.
  • Outdated, unenforced policies and no formal competitive bidding process, resulting in lost commercial leverage.
  • Legal and Finance operating reactively — “firefighting” un-deal-ready engagements instead of focusing on strategic, high-value work.
  • An unmanaged, ad hoc contingent labor process creating untracked classification and compliance risk.

 

After Candor
  • A validated future-state source-to-pay process map and governance model, closing every critical- and high-severity gap identified in the assessment.
  • Seven refreshed, enforceable policies spanning contracts, spend authorization, contingent workforce, travel & expense, purchase orders, and corporate cards.
  • A newly implemented purchase-order and spend-management platform, giving stakeholders real-time visibility and a single system of record for contracts, POs, and payments.
  • A standardized RFx sourcing process and live pipeline dashboard tracking savings, sourcing events, and project status in real time.
Deliverables

What we left behind.

Not the raw documents — those stay with the client. This is the shape of the work.

01

A full source-to-pay gap assessment, benchmarking current-state procurement processes against industry standards and prioritizing risk by severity.

02

A future-state process map and workflow redesign spanning request, sourcing, contract execution, supplier setup, and approval.

03

Seven refreshed and finalized procurement policies covering contracts, spend authorization, contingent workforce, travel & expense, purchase orders, and corporate cards.

04

Evaluation, selection, and implementation of a purchase-order and spend-management platform, including workflow configuration, training materials, and an administrator guide for internal handoff.

05

A standardized RFx sourcing process (SOP) and a live pipeline dashboard for tracking savings, sourcing events, and project status.

06

Commercial and legal review of a portfolio of vendor and service-provider agreements, with redlines strengthening IP protection, performance-based terms, and risk allocation.

07

A category-level scope and utilization assessment for a major recurring spend area, improving fee transparency without reducing scope.

08

A vendor evaluation framework and recommendation for outsourcing contingent workforce (1099/IC) management to reduce compliance risk and administrative burden.

Engagement Timeline

From opening question to handover.

01 Month 1

Assess: Conduct a full source-to-pay gap assessment; benchmark current-state processes and prioritize risk by severity.

02 Month 4

Design: Finalize seven core procurement policies and the future-state process design; evaluate and select a purchase-order and spend-management platform.

03 Month 6

Implement: Platform go-live; launch the standardized RFx sourcing process and begin executing quick-win contract reviews and sourcing events.

04 Month 10

Transition: Deliver the administrator guide and training materials; transition day-to-day platform administration and governance to internal teams.